Night Receptionist
Jurys Inn - N1 9LA

Date posted 12/01/2018


Permanent

N1 9LA

DOUBLETREE BY HILTON LONDON ISLINGTON now has an excellent opportunity available for a RECEPTIONIST - NIGHTS to join our Front Office team. Role overview: To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner. Ensu...

DOUBLETREE BY HILTON LONDON ISLINGTON

now has an excellent opportunity available for a

RECEPTIONIST - NIGHTS

to join our Front Office team.

Role overview:

To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner. Ensure a professional, friendly and courteous service to all guests.

Key responsibilities:

  • To be familiar with the day`s business, including arrivals, departures, special requests, etc.
  • To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc.).
  • To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
  • Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
  • Handle all guest enquiries and complaints in a professional manner
  • Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
  • To assist in the smooth running of the front office desk during your shift.

The ideal candidate for this position:

  • Must be courteous and focused on providing a consistently high standard of customer service.
  • Must be standards driven and detail-orientated.
  • Must have the ability to multi-task in fast-paced environment.
  • Must be flexible with regards to hours.
  • Must have a good command of the English language.
  • Must have excellent self-presentation.
  • Should have previous experience in similar role.
  • Will ideally have experience of OnQ or similar systems, but full training will be provided.
Apply now!

About Jurys Inn

Jurys Inn operates 30 hotels in the UK and Ireland under the brands of Jurys Inn, Doubletree by Hilton and Garden Inn Hilton, as well as one in Prague. Our hotels are in city centre locations which offer great stays for both corporate and leisure guests. We were shortlisted at the prestigious Catey Awards for Best Places to Work in Hospitality. View more Jurys Inn jobs