Reception Manager
The Jobs Menu - Blackpool

Reception Manager The Imperial Hotel Blackpool Salary up to £18,000 per annum A stunning 4-star Victorian hotel on Blackpool's North Promenade, The Imperial Hotel is within walking distance to all of Blackpool's main attractions and home to the famous No.10 Bar. The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool, boasting 180 modern bedrooms, 9 of which are stunning suites with sea views. With 14 flexible meeting rooms for up to 600 delegates, 180 bedrooms, 9 suites, free Wi-Fi, plenty of parking and situated just three miles from Blackpool International Airport, and less than a mile from the train station, this is an excellent destination for conferences in the North West. What is the job all about? * Be responsible for the smooth running of Reception, ensuring the reception team exceed the expectations of every guest with whom they have contact, maximising revenue & profit. * Develop the team * Ensuring all policies and procedures are adhered to * A hands on role working alongside the team to drive improved levels of customer service * Proactively meeting and greeting hotel guests and promptly dealing with issues as and when they arise to ensure an end result of 100% guest satisfaction. * Leading by example, training & developing team members. * Having the ability to solve problems by being creative and using initiative, whilst ensuring that the high standards are maintained. * Effective rostering of team members; controlling costs and maximising sales opportunities to ensure hotel key targets are met. Key Attributes Passionate Motivated Team Player Reliable Flexible Enthusiastic Additional Information

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